Privacy Notice

Who we are

Our website address is: www.betterbusiness-skills.com

McKenzie Mills Partnership Ltd (“us”, “we”, or “our”) operates https://betterbusiness-skills.com (the “Site”). Our registered office is 22 St John Street, Newport Pagnell, Buckinghamshire, MK16 8HJ, UK.

We can be contacted at marie(at)betterbusiness-skills.com or +44(0)966 434439.

Scope

We comply with data protection legislation such as the General Data Protection Regulation (Regulation (EU) 2016/679). This regulates the processing of Personal Information relating to you and grants you various rights in respect of your Personal Information.

Our aim in this notice is to inform you of how we use any Personal Information we collect or you provide through our Site. The data controller in respect of this Site is McKenzie Mills Partnership Limited.

Any queries should be sent to: marie(at)betterbusiness-skills.com

What personal data we collect and why we collect it

What we’d really like you to know and to understand is that we’re a teeny tiny company run on ethical principles and based on promoting a culture of conscience (rather than the culture of compliance that necessitates GDPR and the like). That means we can’t begin to get our heads around nefarious practices that involve playing fast and loose with your data let alone get up to any.

While using our Site, if you decide to take advantage of the products and services we offer, we ask you to provide us with personally identifiable information (like your name or your email address) so that we can contact you or provide you with our products or services.

In the future, we might get around to occasionally stalking you via Facebook adverts. But, we’re too focused on helping people at the moment to get into how to do this, and the budget’s too tight to waste it on Facebook. Besides, we think that if you really want our help and our resources you’ll jump right in to get what you need without us getting in your face. Okay?

Read on for the serious stuff.

Communications

When you provide your Personal Information, we may use it to contact you with newsletters, marketing or promotional materials and other information about content relating to the Site. You may unsubscribe at any time from this service, which means your Personal Information will be removed from our contact database, and you will no longer receive communications from us.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you’re using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Our Third Party Data Processors

Mailchimp

MailChimp is our current data processor, which collects and stores your personal data that you provide when you complete our sign-up forms.

We rely on your consent as the lawful basis for processing your data, using a double-opt in process. This means that we’ve made it clear to you what you’re signing up for in our sign-up forms (whether completed online or in person at conferences, trade-shows, meeting etc.) and that when you submit your details,  you won’t receive anything from us until you’ve verified that the email address you gave us is actually yours. If you don’t complete this step, then you won’t be able to get any of our stuff to support you in your professional development or that of your team. (That’d be such a shame – when we’re here to help – wouldn’t it? Besides, you can opt-opt whenever you want.)

Your personal data is stored within our MailChimp account, in order to allow us to create and use distribution lists, send marketing email campaigns, and place online advertisements (if we ever get round to blowing the budget on ads). According to the lovely peeps at Mailchimp, in the performance of these services, they may transfer your personal data to certain of their sub-processors (who, as described in their Data Processing Agreement, perform some critical services, such as helping MailChimp prevent abuse and providing support to their customers). Read Mailchimp’s Privacy policy for further information.

Payhip

Our Site includes links to our B2C Digital Store provided via our Distributor, Payhip, where our frankly fabulous resources (otherwise known as Digital Content) may be purchased by individuals (i.e. you’re not a VAT registered business). Payhip processes Personal Information on our behalf relating to purchase of our Digital Content.  In other words, you tell Payhip where to deliver the download link to our stuff and hey presto: they take your money; send you the link; tell us that we’ve made a sale, giving us details of what you’ve bought. (That makes us sooo happy… but this isn’t about us.)

We don’t store or have access to Personal Information you submit to Payhip concerning your financial transaction (i.e. your credit card details or your PayPal account details aren’t shared with us). Read Payhip’s Privacy Policy for further details of how they handle your data.

Woocommerce

We use WooCommerce on our site to build and manage our B2B Digital Store where our entire range of frankly fabulous resources (otherwise known as Digital Content) may be purchased by business buyers (i.e. verified with a valid company VAT number entered on our order form; or for non-VAT registered businesses – an active business website address).

WooCommerce enables us to process Personal Information relating to purchase of our Digital Content.

In other words, you complete the order form on our Website telling us where to deliver the download link to our stuff and WooCommerce makes the following happen seamlessly behind the scenes:  your money is sent to us (via PayPal or Stripe, our Payment Processors); and our download link is sent to you, along with our invoice. If we’re paying attention, we should then see an email telling us that you’ve bought something, with the details. (Makes us sooo happy…again.)

We don’t store or have access to Personal Information you submit concerning your financial transaction (i.e. your credit card details or your PayPal account details aren’t shared with us). But, for accounting purposes, we must store your billing information and order details for at least 10 years.

If you’ve an account on our Website, you can login to see your account details and orders. We will provide you with an exported file of this personal data on request. You can also ask us to delete your account; however, any data we’re obliged to keep for accounting or legal purposes will remain in our system.

Bookwhen

Bookwhen is our booking system provider, where your Personal Information is processed on our behalf relating to booking workshop places. Bookwhen notifies us when you book your place, so we can follow up with you. We don’t store or have access to Personal Information you submit to Bookwhen.

Smoothbook/Reservio

Smoothbook/Reservio is our booking system provider, where your Personal Information is processed on our behalf relating to booking coaching sessions (e.g. 1-hour virtual 1-to-1 Train-the-Trainer before you run your course). Reservio notifies us when you book a session, so we can follow up with you. We don’t store or have access to Personal Information you submit to Reservio.

PayPal/Stripe

PayPal and Stripe are our payment processors, where your Personal Information is processed on our behalf when you make a purchase, or pay for our tutorial or coaching services.  PayPal/Stripe notify us when you’ve completed a transaction. We don’t store or have access to Personal Information you submit via PayPal/Stripe concerning financial transactions.

Cookies

This website uses cookies.

Cookies are small text files that can be used by websites to make a user’s experience more efficient. This site uses different types of cookies. Some cookies are necessary for the operation of this Site. Cookies classified as “necessary” can’t be disabled, since these enable basic functions like page navigation, and access to secure areas of the Site.

For all other types of cookies, we need your permission. Some of these are placed by third party services that appear on our pages.

These types of cookies help to personalise content and ads, to provide social media features and to analyse our traffic. Some of them share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

It’s up to you to select which cookies to accept in our cookie notice, served when you first visit our site. Further details about these cookies are accessible in the cookie notice. (On the other hand, you don’t have to do anything other than click the “OK” button to accept the cookies necessary to make the site work properly, as well as get rid of the notice.)

Your consent applies to the following domains: www.betterbusiness-skills.com

Analytics

Like many sites, we use “performance cookies” to collect statistics on how people use our Site. For example, we use GA cookies to track user interactions. We use this data to determine the number of people using our Site, to better understand how they find and use our web pages. The data stored by these cookies never shows personal details from which your individual identity can be established. You can also disable cookies on your internet browser to stop GA from tracking any part of your visit to pages within this Site.

If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you don’t have to fill in your details again when you leave another comment. These cookies last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we’ll also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

How we protect your data

The security of your Personal Information is important to us.

We will report any unlawful data breach of this Site’s database, or the database(s) of our third party data processors to relevant authorities within 72 hours of the breach if it’s apparent that Personal Information stored in an identifiable manner has been stolen.

Changes To This Privacy Notice

This Privacy Notice became effective as of 6th July 2018 and is updated from time to time. The latest version is published on this page. It was updated on: 25th Oct 2018.

Your continued use of the Service after we post any changes to the Privacy Notice on this page will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified Privacy Notice.

If we make any material changes to this Privacy Notice, we will notify you either through the email address you have provided us or by placing a prominent notice on our Site.

Contact Us

If you have any questions or concerns about this Privacy Notice, please contact us.